QUESTIONNAIRE OF CUSTOMER SATISFACTION

Dear Sir/Madam,
As part of the QM process we would like to hear from you about your experience with our company.
The questions refer to your personal and spontaneous impression.
We would be grateful to receive your recommendations and critics in order to involve these into our
process improvement.
Your answers will be treated with confidentiality.


Please, answer the following questions:

QUESTIONNAIRE OF CUSTOMER SATISFACTION

 

 How would you review the process of our cooperation in its entirety?

(Please, cross only one answer; 1 = excellent, 6 = poor)

 

How do you rate our services from order to product delivery according to the following criteria?

(Please, cross only one answer; 1 = excellent, 6 = poor)

 

 Are you satisfied with our technical support? (Especially during the product development phase)?

(1 = Yes, very satisfied, 6 = not satisfied)

 

Do you use comparable products of our competitors?